You are here: Home  >  News  >  2012  >  March  >  Friday 30th of March 2012  >  Customer Supply Agreement...

Customer Supply Agreement brings so many benefits

Customer Supply Agreement brings so many benefits

Friday 30th March 2012

Thorite has long been the UK's biggest compressed air products and process systems distributor.  In Thorite's case their size is important, especially for client companies who sign up to their Customer Supply Agreement. This enables access to Thorite's unique knowledge and expertise in energy management and efficiency, providing advice on compressed air leaks, compressor house management, legislation, safety and best practice - all of which gives a real boost to their businesses' profitability.

However, this is only the start of the benefits that companies who take on the Customer Supply Agreement enjoy. They also move up to "Grade 1 Account Status" which gives priority service and immediate access to Thorite's £3.5M stocks of fluid power products, advance warning of any manufacturers' price reviews, free pneumatic and process fault finding and system design & project assistance. These features are supported by dedicated internal and external account managers, a network of manufacturers' representatives and Thorite's own Product Managers who between them also provide a stock management service, advice on parts rationalisation and can provide individual invoice flexibility.

An example of a company which has already reaped the benefits of the Customer Service Agreement is Manchester-based Polyflor, a major manufacturer of commercial floor coverings which operates successfully in world markets. The company prides itself on being engineering-biased, with an Engineering Department of over 40 staff, and works best with suppliers who are able to support and compliment this function.

Adrian Entwistle, Polyflor's Engineering Manager has recently re-signed the Thorite Customer Supply Agreement and said: "The Thorite agreement has benefited us in many ways in recent years, including improved purchasing prices, technical support from Thorite product specialists and priority access to their huge range of stocked items. Polyflor is a quality-driven organisation, so it makes sense for us to seek out like-minded suppliers and Thorite continues to match our own demanding standards."

Mike Armstrong, Thorite's National Contracts Manager, has overseen the development of the Customer Supply Agreement's content and is enthusiastic about the whole package saying: "Our customers need all the help they can get in these difficult times and really appreciate the lengths we go to on their behalf. A regular six monthly performance review between each customer and their Thorite Key Account Manager gives both parties the chance to raise issues, good or bad, and discuss ways to improve and deliver great benefits. The Key Account Managers can also offer rebates above and beyond agreed discounts where additional turnover can be achieved, with rebates applicable against all spend except capital equipment sales. Best if all, this regular contact between both parties means our staff are able to really understand each customer's particular long term aims - and do all in their power to help achieve them."

EEF - The Manufacturers' Organisation -- The Carbon Trust - Accredited Supplier -- CHAS - The Contractors Health and Safety Assessment Scheme -- BCAS - British Compressed Air Society -- SafeContractor Approved
Click here to see the track record of customer ratings and reviews for Thorite at Referenceline, where reputations count