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Lunch & Learn - a recipe for customer satisfaction

Lunch & Learn - a recipe for customer satisfaction

Friday 15th March 2013

Always looking for new ways to bring innovative products, solutions and services to the attention of its customers, Thorite is now offering its Key Accounts lunches with a difference. Lunch & Learn takes place in customers' premises and brings selected specialist manufacturers and customer decision makers together to enjoy good food and tour a mini exhibition. Participating manufacturers are carefully selected to provide products that are closely aligned to the customer's present and future processing or manufacturing needs.

The first Lunch and Learn took place in early March at Carnaud Metal Box (CMB) in Shipley, West Yorkshire, the market leader in the design, development and manufacture of can making machinery. The informal 2 and a half hour event was supported by some of Thorite's most respected manufacturers of compressed air, pneumatic, vacuum and process control equipment, including Ace, Becker, Burkert, Chicago Pneumatic, Hydrotechnik, Meech, Norgren and SMC, attracting almost 100 of Carnaud Metal Box's most influential production and management personnel.

Speaking after the event Alan Donkersley, Thorite's Sales Director said: "Our inaugural Lunch & Learn has proved to be more successful than we dared hope, with an impressive queue of CMB staff waiting for the exhibition doors to open. They were hungry for information as well as for the food, placing scores of sales enquiries, but just as importantly it has provided the ideal opportunity to create new relationships and strengthen existing friendships. Thorite is not just the UK's biggest distributor of pneumatic products, it has developed to become the country's leading provider of integrated manufacturing solutions – ably assisted by the world-class manufacturers who attended this first event. I really look forward to rolling the Lunch & Learn concept out to customers in each of our Key Account Manger sales areas."

Interested customers can contact Alan Donkersley at Thorite on 07939 587934 or to discuss future Lunch & Learn events, or can visit any of the company's regional Sales and Service Centres in Blackburn, Bolton, Bradford, Doncaster, Huddersfield, Leeds, Rochdale, Sheffield, North Shields and Brierley Hill in the West Midlands to find out more.

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