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Thorite's express pipefitting service saves the day!

Thorite's express pipefitting service saves the day!

Monday 20th August 2018

Customer Service is hugely important to Thorite. Much praise must be given therefore, to the Thorite staff who rushed to site to build a pipework assembly for one of our large machine manufacturing businesses in desperate need of our expertise.

On occasions, things go wrong and sometimes it can be our Customer who needs our help desperately due to their internal processes failing them. And it is important to Thorite that we react quickly to resolve the customer's issue, irrespective of why things have gone wrong.

On Wednesday, 15 August, one of our Customer’s contacted Thorite in a panic to report that they had forgotten to build a pipework assembly for a machine that had to be shipped to their Customer in a matter of days. Our Customer was desperate, particularly as their machines are extremely large and complicated and once built there is a long process of commissioning and testing to be undertaken before despatch.

By 10:00 am, on the same day we had two Engineers on-site constructing the pipework assembly - no mean feat considering that they started with no drawings showing what was required! By 2:30 pm our Team had successfully built the missing pipework assembly ready to be tested on the machine.

Prior to this Thorite worked very closely with this Customer, as we try to do with all our major manufacturing Customers. And it was very satisfying for us to see that our prompt response helped our Customer out-of-a-hole and to meet his shipping date. Our Customer said:

"Due to an oversight in our build schedule we realised that we had a manpower shortage necessary to manufacture a sub assembly, required to complete a large customer order, due for dispatch. Having used Thorite regularly we knew these guys were up to the job and within hours manpower was on site and the task completed. A fantastic response and result. In future we will place all orders for these units complete and assembled from Thorite. Well done and thanks, Thorite."

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